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Experience Researcher

3rd Fastest Growing Small Company in Central Texas, now proudly wearing the recently awarded "Best Places to Work in Austin" for 2016 title!

 

Wanted 

We are looking for an Experience Researcher with  2+ years of experience who is excited about qualitative and quantitative data collection/analysis and being part of a very collaborative, cross-functional team 

Overview  

Research is baked into everything we do at Clearhead and is at the core of what we deliver to our clients every day. From our early days pitching optimization programs that relied on A/B testing or deep-diving into customer data, research is the foundation on top of which Clearhead was built.

The research team’s mission is to deliver robust, actionable insights to our clients at every stage of the product development lifecycle. As a researcher, you work with a variety of clients and with a cross-functional team at Clearhead that consists of Optimization Directors, project managers, designers, analysts, and engineers. You have a strategic seat at the table, conduct multi-method research, and deliver world-class insights to Fortune 500 companies every day.

Your research is focused on digital experiences, and you’re embedded in the client relationship, helping drive research-lead product and experience decisions.

Your Day

  • Inform and participate in product roadmap decisions for client engagements, working both at a strategic and tactical level
  • Conduct practical, informative and lean research, from formative to evaluative and everywhere in between
  • Bring insights about users and experiences from a variety of methods, including surveys, interviews, usability studies, customer log analysis, ethnographic fieldwork, or new methods that you create to tackle the research question at hand
  • Share findings with the cross-functional Clearhead team and with client stakeholders, creating more informed and empathetic environments for experience optimization
  • Participate in outreach to the company about methods and research, and to the larger community through Clearhead’s blog
  • Occasional travel to client locations expected 3-4 times per year

You

  • Industry experience with digital products
  • Visual/interaction design experience
  • Experience with data science, analytics tools, or database languages a plus, but not required
  • Comfortable in ambiguous, fast-paced environments where creativity, adaptability, and collaboration is key
  • Excited about being a strategic partner in a growing research team, though the majority of your job will be executing on research studies initially

To be Clearhead is to be...

Curious. We value sincere interest in what makes things tick -- people, businesses, products & designs. We want to understand the what and the why of every problem we solve.

Open. We value transparency with our employees, our clients and our partners. We want to invite you all into this experiment.

Confident. We trust that our recommendations are likely to succeed on the basis of data. We are not afraid to disrupt, change or fail fast in pursuit of greatness.

Appreciative. We value our time together - the work and the play - with the co-workers, partners & clients we admire and enjoy.

Balanced. We endeavor to find that magical intersection at the corners of inspiration & pragmatism; design & data; work, play & family; urgency & patience; and innovation & evidence.

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About Clearhead

We help daring brands optimize their business outcomes through continuous testing & personalization. Every idea, every product, every experience -- driven by data. Imagine that. That's Clearhead.

Headquartered in Austin, TX, Clearhead was founded in 2012 by former ecommerce executives obsessed with the intersection of design, analytics and product innovation. Today, we provide user experience design, product development, analytics and strategic consulting solutions grounded in pioneering testing and personalization expertise. Our diverse roster of clients includes Adidas, CVS, Express, Patagonia, Tesco, Ulta, and Vitamix.

The 3rd fastest growing small company in Austin and one of the "Best Places to Work" in the city for 2016 & 2017, we got here by inviting the smartest and most creative people to join our team. We employ a thoughtful process with decades of operational experience in digital business and analytics to help our clients make data informed decisions on how to accelerate their digital businesses. With an emphasis on simplicity of process, elegance of information design, and application of lean startup principles, we teach the largest brands worldwide how to be innovative and data driven at the same time.

 

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